Beware of the empty wins
A few days ago, I was looking for a car wash with some sort of urgency, because after a long trip that we had with my girlfriend, the car put a little bit dirty. After a few attempt's, I finally locate one, at a parking lot of a building where I was going to have a meeting with a customer. There, the service is provided by Julio (A person that I perceived as humble, honest and a good worker). After I came back to pick up my car, I saw a scratch that I haven't see before at the front-right side of the car, (a small one actually) and I ask him for it, since that scratch was not there. He started behaving prevented and in some manner rude, arguing that the scratch was there when he received the car. I stayed calm and I talked to her manager (by phone) because he suggested that. After I explain the situation to her, she told me that we should meet next day in person, and she also mention that Julio was not authorized to drive customer's cars (and in this case, he did)....